Your guide topeace of mind.

We dispatch all orders within 2 business days of purchase. Orders are typically sent Monday–Friday (excluding US holidays). Once shipped, you’ll receive a tracking link via email.

Processing time doesn’t include delivery time, which varies by location and shipping method.

We fulfill orders quickly to ensure fast delivery. If you need to make a change, email us immediately with your order number. While the window is brief, we’ll do our best to help.

During checkout, find the “Discount code” field in your cart and enter your code. Click “Apply” to see your discount reflected in the total.

If your code doesn’t work:

• The code hasn’t expired
• It applies to items in your cart
• No typos (codes are case-sensitive)
• You haven’t already used a code on this order

Contact us with your code if you need help.

FREE Shipping (US & Canada): 5–7 business days on orders over $75

Standard Shipping (International): 10–14 business days

Express Shipping: 2–3 business days (select locations)

Times are estimates and may vary by location and customs. Once shipped, you’ll receive a tracking link to monitor your package in real-time.

Yes, we ship worldwide. Once your order is dispatched, you’ll receive a tracking link with real-time updates wherever you are.

Important: International orders may be subject to import duties or taxes depending on your country. These are your responsibility to pay upon delivery.

You’ll receive an email with a tracking link once your order ships. Click it to see real-time updates from dispatch through delivery.

Can’t find your email? Check your spam folder or contact us with your order number and we’ll resend it.

If your order doesn’t arrive within the estimated window, contact us with:

• Your order number
• Tracking number
• Expected delivery date

We’ll investigate and work with the carrier to locate your package or arrange a replacement.

We stand behind every piece. Return items within 30 days of delivery if they are:

• Unworn and unwashed
• Unaltered
• In original packaging with tags attached
• Sanitary strips in place (bottoms)

Note: To maintain our commitment to sustainability and minimize our global footprint, all international orders are final sale. See our full Return Policy for details.

Email us at hello@shopvacayhaven.com within 30 days of delivery with your order number. We’ll send you a return authorization and prepaid label.

A flat-rate $8 fee will be deducted from your refund to cover the label. Once received and inspected, refunds are processed within 7–10 business days to your original payment method.

We don’t offer direct exchanges. Simply return your original item and place a new order online. It’s the fastest way to get your replacement piece.

If you’re replacing with a new purchase, we’ll waive the $8 return label fee. Email us at hello@shopvacayhaven.com with your new order number and we’ll apply the credit. Need help with sizing first? Check our Size Chart or reach out for personalized advice.

Use our Size Chart to start. Measure your bust, waist, and hips with a soft tape measure and compare to our chart (inches or centimeters).

If you’re between sizes, we recommend sizing up for comfort. All our styles have adjustable ties to customize the fit.

Still unsure? Reach out to us and we’ll help you find your perfect size.

Yes! Bikinis are sold separately, so you can pair any top with any bottom size to create your perfect fit.

This is especially helpful if you’re between sizes or prefer different coverage or support levels on top versus bottom.

Minimal Coverage: Cheeky, playful cuts that flatter the silhouette.

Moderate Coverage: Classic bikini brief for everyday confidence.

Full Coverage: High-waisted, vintage-inspired styles for maximum comfort.

Each product page specifies the coverage. Email us if you need help choosing.

Yes. All our styles feature adjustable shoulder straps so you can customize the fit—snug, relaxed, or anything in between.

Our simple three-step routine keeps your suit looking beautiful:

• Rinse immediately after use in fresh water
• Hand wash with a gentle, pH-neutral soap
• Lay flat in the shade to dry. Never wring your suit or use a dryer

That’s it! This simple routine extends your suit’s life and keeps it feeling luxurious season after season.

Apply your sunscreen and let it dry completely before putting on your suit. Tanning oils and high-oil lotions can cause yellowing on delicate fabrics.

This simple step protects your suit’s color and keeps it looking fresh longer.

Yes, but we recommend avoiding hot tubs. The high heat and concentrated chlorine levels can break down the elasticity of Spandex much faster than a standard pool or the ocean.

If you do use a hot tub, rinse your suit immediately afterward in fresh, cool water to minimize damage.

Our swimwear is 80% Nylon / 20% Spandex (most styles). This blend offers:

• Durability and chlorine resistance
• Perfect stretch and recovery
• A luxurious, soft feel

We source materials responsibly to balance quality, sustainability, and performance. Fabric details are on each product page.

We work with our own manufacturing partner overseas. They operate under the same standards we hold ourselves to: fair wages, safe conditions, and genuine care for the work.

We believe in slow fashion, designing pieces built to last for years. We don’t release collections often, and that’s intentional. What we make, we make to last.

Our fabrics are chosen for longevity, not just feel. A suit that holds its shape and color after years of use is the most sustainable option we can offer.

Every order ships in eco-friendly boxes and recyclable poly mailers, and we’re always looking at where we can do more.

We’re still growing, and we won’t pretend we have all the answers. What we can tell you is that we think carefully about every choice we make, and we’re in this for the long run. We’d rather be honest about where we are than overclaim.